Privacy Policy
This Privacy Policy explains how 12035952 Canada Inc. o/a The Olve (“The OLVE”) and/or The Olve Design Studio Inc. collects, uses and discloses personal information concerning its clients, visitors to the website and other individuals ("you"), other than The OLVE’s employees and agents. This Privacy Policy applies to information collected from you through our Website as well as other places where, or means by which, we may collect personal information.
Any personal information you provide to us will be treated with care and, subject to the terms of this Policy and applicable law. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, please do not provide any personal information to The OLVE. Of course, certain services can only be offered to you if you provide personal information to The OLVE and therefore The OLVE may not be able to offer you those services if you choose not to provide us with required personal information.
Capitalized terms used in this Privacy Policy that are not defined have the meanings assigned to them in our Terms and Conditions.
1. Definition of Personal Information
Personal information is defined as information that can identify an individual and information about an identifiable individual, which means a person can be identified by the information either directly or in combination with other information.
2. Collection of Personal Information
We collect and process your personal information only when we have a lawful basis to do so. This includes your consent, the fulfilment of our contractual rights or obligations, complying with applicable law, and the legitimate interests of us or third parties (provided that processing your data for a legitimate interest does not outweigh your rights and freedoms).
Examples of a legitimate interest include (i) analyzing user data to maintain and improve the Website for all users; (ii) providing you with access to our Website; (iii) providing you with up-to – date information about new features of our Website; and (iv) engaging third- party providers to deliver certain features of the Website. You may withdraw your consent or object to a legitimate interest at any time by contacting us at the email address provided below.
We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you use our Website, submit, post, or upload User Content, provide us information on a web form, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Website.
Personal information may include:
3. Third Party Providers
From time to time, our Website may also include links to other websites. Certain products or services available on our Website are provided to you in partnership with third parties and may require you to disclose personal information in order to register for and access such products or services. Such products or services shall identify the third party partners at the point of registration. If you elect to register for such products or services, your personal information will be transferred to such third parties and will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy practices and policies of such third parties and, therefore, you should review the privacy practices and policies of such third parties prior to providing your personal information in connection with such products or services.
To the extent The OLVE employs third-party service providers to store, handle or process personal information on our behalf (e.g., data storage and processing, cloud computing, application hosting or office services), we use contractual and other means to provide a comparable level of protection while the information is being stored, handled or processed by those service providers.
Our service providers are committed by contractual agreements with us to protect your personal information from unauthorized access, collection, use or disclosure. Our service providers are not permitted to disclose your information to others.
Some of our service providers may store your personal information in other countries. If it is required by law or court order, your personal information could be made accessible to legal authorities, including law enforcement and national security authorities of those countries.
If you have questions about the collection, use, disclosure or storage of your personal information by our service providers, or you would like to obtain more information about our policies and practices with respect to service providers, please contact our office.
4. Use of Personal Information
We use the personal information we collect to:
5. Security and Retention of Personal Information
6. Children Under 18
The OLVE recognizes the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under 18 years of age. The Website is intended for general audiences and is not directed to children under 18. If you are under 18, please do not use the Website or submit any personal information through the Website.
If you have reason to believe that a child under the age of 18 has provided their personal information to us, please contact us at the email address provided below, and we will delete that information.
7. Disclosure of Personal Information
We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. There are, however, certain circumstances in which we may share your personal information with certain third parties without further notice to you. This disclosure may be required for us to provide you access to our Website, to comply with our legal obligations, to enforce our Terms and Conditions, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Website. These circumstances include, but are not limited to:
Law Enforcement:
Business Transfers:
Service Providers:
8. Consent for Collection, Use, and Disclosure
By accessing and using our Website, we consider you to have given us consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. Once this consent has been given, we will continue to collect, use, and disclose personal information for the set out in this Privacy Policy without obtaining further written or verbal consent to do so. We may also collect, use, or disclose personal information about an individual without that individual’s consent as permitted under applicable laws.
The OLVE may also ask to use your personal information for the following additional purposes:
You will have a clear opportunity to decide if you will consent to our use of your personal information for these additional purposes. As noted above, you may also change your mind and vary or withdraw your consent to our use of your personal information for secondary purposes.
9. Cookies
Our Website may use "cookies", a technology that installs information on a Website user's computer to permit the Website to recognize future visits using that computer. We use cookies and other technologies to passively collect demographic information, personalize your experience on our Website, and monitor advertisements and other activities.
Cookies enhance the convenience and use of the Website. Cookies are small files downloaded to your computer to track movements within websites. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. However, some areas of our Website will not function properly if you do so.
We may link cookie information to personal information. We use cookies to monitor website usage. We may also use cookies to deliver content specific to your interest. We may, from time to time, use an outside ad company to display ads. These ads may contain cookies. Our ad companies may collect cookies received with banner ads, and we do not have access to this information. Please note that this Privacy Policy covers the use of cookies by us only and does not cover the use of cookies by any advertisers.
10. Google Analytics
Our Website uses Google Analytics to collect information, in an anonymous form, about how visitors use the Website, including the number of visitors to the Website and the pages they have visited. By using the Website, you agree to such use of Google Analytics. Should you wish to opt-out of the use of Google Analytics, please click on the following link: https://tools.google.com/dlpage/gaoptout
11. Internet Protocol (IP address) and other non-identifiable information
The Website may automatically collect certain non-identifiable information regarding Website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Website, the Internet address of the Website from which you linked directly to the Website, the operating system you are using, the sections of the Website you visit, the Website pages read and images viewed, and the materials you post to or download from the Website. This information is used for the Website and system administration purposes and to improve the Website. This non-identifiable information may be disclosed to others and permanently archived for future use.
12. Withdraw Consent
You can choose not to provide any personal information to us or to withdraw your consent for the collection, use, or disclosure of your personal information for purposes set out in this Privacy Policy. If you choose to do so, you may not have access to all our Website and we might not be able to provide you all of the services and customer support offered to our visitors and users under this Privacy Policy and our Terms and Conditions.
We only send promotional and marketing communications with your consent. If you no longer wish to receive these or other communications from us, send us an email at the email address provided below. You can stop receiving newsletter email communications from us by clicking on the “unsubscribe link” provided in such communications.
13. Requests to Access, Correction, and Deletion
We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. You can request to view and change your personal information by contacting us. Upon your request, we will change or remove your personal information from view as soon as reasonably possible, based on your activity and in accordance with applicable laws.
14. Improper Collection and Misuse of Personal Information
Please report any improper collection or misuse of personal information provided on the Website to us at the email address provided below. Depending on the law where you live, you may also have the right to file a complaint with your local data protection authority.
15. Contact
If you have any questions or concerns about our Privacy Policy, or how we have handled your personal information, please contact us in writing at [email protected]
Any personal information you provide to us will be treated with care and, subject to the terms of this Policy and applicable law. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, please do not provide any personal information to The OLVE. Of course, certain services can only be offered to you if you provide personal information to The OLVE and therefore The OLVE may not be able to offer you those services if you choose not to provide us with required personal information.
Capitalized terms used in this Privacy Policy that are not defined have the meanings assigned to them in our Terms and Conditions.
1. Definition of Personal Information
Personal information is defined as information that can identify an individual and information about an identifiable individual, which means a person can be identified by the information either directly or in combination with other information.
2. Collection of Personal Information
We collect and process your personal information only when we have a lawful basis to do so. This includes your consent, the fulfilment of our contractual rights or obligations, complying with applicable law, and the legitimate interests of us or third parties (provided that processing your data for a legitimate interest does not outweigh your rights and freedoms).
Examples of a legitimate interest include (i) analyzing user data to maintain and improve the Website for all users; (ii) providing you with access to our Website; (iii) providing you with up-to – date information about new features of our Website; and (iv) engaging third- party providers to deliver certain features of the Website. You may withdraw your consent or object to a legitimate interest at any time by contacting us at the email address provided below.
We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you use our Website, submit, post, or upload User Content, provide us information on a web form, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Website.
Personal information may include:
- Identifying information such as your name, addresses, telephone numbers, email addresses, and IP addresses,
- Location data and demographic data such as your gender and age,
- Any content that you submit, post, or publish,
- Other content that you generate, or that is connected to you as a result of responding to submitted, posted, uploaded, or published content,
- Any other information you provide us through a web form, through your participation in community discussions, chats, dispute resolution, or when you otherwise correspond with us regarding our Website, and Additional information we are required or authorized by applicable laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
3. Third Party Providers
From time to time, our Website may also include links to other websites. Certain products or services available on our Website are provided to you in partnership with third parties and may require you to disclose personal information in order to register for and access such products or services. Such products or services shall identify the third party partners at the point of registration. If you elect to register for such products or services, your personal information will be transferred to such third parties and will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy practices and policies of such third parties and, therefore, you should review the privacy practices and policies of such third parties prior to providing your personal information in connection with such products or services.
To the extent The OLVE employs third-party service providers to store, handle or process personal information on our behalf (e.g., data storage and processing, cloud computing, application hosting or office services), we use contractual and other means to provide a comparable level of protection while the information is being stored, handled or processed by those service providers.
Our service providers are committed by contractual agreements with us to protect your personal information from unauthorized access, collection, use or disclosure. Our service providers are not permitted to disclose your information to others.
Some of our service providers may store your personal information in other countries. If it is required by law or court order, your personal information could be made accessible to legal authorities, including law enforcement and national security authorities of those countries.
If you have questions about the collection, use, disclosure or storage of your personal information by our service providers, or you would like to obtain more information about our policies and practices with respect to service providers, please contact our office.
4. Use of Personal Information
We use the personal information we collect to:
- Provide, improve, and personalize our content and services,
- Communicate with you about our Website,
- Provide you customer service,
- Provide you with personalized advertising and marketing communications,
- Detect, prevent, mitigate, and investigate fraudulent or illegal activities, and
- Enforce our Terms and Conditions and this Privacy Policy.
5. Security and Retention of Personal Information
- We retain your personal information as long as it is necessary and relevant for our operations. We may retain your personal information to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms and Conditions and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, as determined by us in our sole discretion in accordance with applicable laws, we dispose of it in a secure manner according to our data retention and deletion policies.
- In recognition of our legal obligations to protect your personal information, we have made arrangements to protect against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of personal information such as using passwords and other well-defined internal policies and practices.
6. Children Under 18
The OLVE recognizes the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under 18 years of age. The Website is intended for general audiences and is not directed to children under 18. If you are under 18, please do not use the Website or submit any personal information through the Website.
If you have reason to believe that a child under the age of 18 has provided their personal information to us, please contact us at the email address provided below, and we will delete that information.
7. Disclosure of Personal Information
We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. There are, however, certain circumstances in which we may share your personal information with certain third parties without further notice to you. This disclosure may be required for us to provide you access to our Website, to comply with our legal obligations, to enforce our Terms and Conditions, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Website. These circumstances include, but are not limited to:
Law Enforcement:
- The OLVE may disclose your personal information to a government or regulatory entity that has asserted its lawful authority to obtain the information, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to protect the OLVE’s rights and property.
- We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our property or rights or the property or rights of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable laws.
Business Transfers:
- If the OLVE is involved in a merger or other reorganization, the OLVE may disclose your personal information to the resulting organization. We may also sell, transfer or otherwise share some or all of our assets, including your personal information, in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy.
- You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.
Service Providers:
- We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns.
- We will share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
8. Consent for Collection, Use, and Disclosure
By accessing and using our Website, we consider you to have given us consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. Once this consent has been given, we will continue to collect, use, and disclose personal information for the set out in this Privacy Policy without obtaining further written or verbal consent to do so. We may also collect, use, or disclose personal information about an individual without that individual’s consent as permitted under applicable laws.
The OLVE may also ask to use your personal information for the following additional purposes:
- to distribute The OLVE publications, invitations to seminars and events and other communications which The OLVE believes may be of interest to you; and
- to contact and communicate with you for the purpose of conducting market research, and evaluating service and satisfaction
You will have a clear opportunity to decide if you will consent to our use of your personal information for these additional purposes. As noted above, you may also change your mind and vary or withdraw your consent to our use of your personal information for secondary purposes.
9. Cookies
Our Website may use "cookies", a technology that installs information on a Website user's computer to permit the Website to recognize future visits using that computer. We use cookies and other technologies to passively collect demographic information, personalize your experience on our Website, and monitor advertisements and other activities.
Cookies enhance the convenience and use of the Website. Cookies are small files downloaded to your computer to track movements within websites. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. However, some areas of our Website will not function properly if you do so.
We may link cookie information to personal information. We use cookies to monitor website usage. We may also use cookies to deliver content specific to your interest. We may, from time to time, use an outside ad company to display ads. These ads may contain cookies. Our ad companies may collect cookies received with banner ads, and we do not have access to this information. Please note that this Privacy Policy covers the use of cookies by us only and does not cover the use of cookies by any advertisers.
10. Google Analytics
Our Website uses Google Analytics to collect information, in an anonymous form, about how visitors use the Website, including the number of visitors to the Website and the pages they have visited. By using the Website, you agree to such use of Google Analytics. Should you wish to opt-out of the use of Google Analytics, please click on the following link: https://tools.google.com/dlpage/gaoptout
11. Internet Protocol (IP address) and other non-identifiable information
The Website may automatically collect certain non-identifiable information regarding Website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Website, the Internet address of the Website from which you linked directly to the Website, the operating system you are using, the sections of the Website you visit, the Website pages read and images viewed, and the materials you post to or download from the Website. This information is used for the Website and system administration purposes and to improve the Website. This non-identifiable information may be disclosed to others and permanently archived for future use.
12. Withdraw Consent
You can choose not to provide any personal information to us or to withdraw your consent for the collection, use, or disclosure of your personal information for purposes set out in this Privacy Policy. If you choose to do so, you may not have access to all our Website and we might not be able to provide you all of the services and customer support offered to our visitors and users under this Privacy Policy and our Terms and Conditions.
We only send promotional and marketing communications with your consent. If you no longer wish to receive these or other communications from us, send us an email at the email address provided below. You can stop receiving newsletter email communications from us by clicking on the “unsubscribe link” provided in such communications.
13. Requests to Access, Correction, and Deletion
We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. You can request to view and change your personal information by contacting us. Upon your request, we will change or remove your personal information from view as soon as reasonably possible, based on your activity and in accordance with applicable laws.
14. Improper Collection and Misuse of Personal Information
Please report any improper collection or misuse of personal information provided on the Website to us at the email address provided below. Depending on the law where you live, you may also have the right to file a complaint with your local data protection authority.
15. Contact
If you have any questions or concerns about our Privacy Policy, or how we have handled your personal information, please contact us in writing at [email protected]